🚚 Local Service: We only deliver to Caithness and Sutherland.

Fixm Limited

Privacy Policy

Privacy Policy for Fixm Limited

Effective Date: 5 February 2026

At Fixm Limited, we are committed to protecting your privacy and being transparent about how we handle your data. This policy explains our practises regarding the information you provide via www.fixm.co.uk.

1. Who We Are

Fixm Limited is the data controller for any personal information collected through this website.

  • Address: 20 Olrig Street, Thurso, Caithness, KW14 7JA
  • Email: service@fixm.co.uk
  • Phone: 01847 896999

2. Information We Collect

When you submit an enquiry or order through our website, we collect:

  • Contact Details: Your name, email address, and phone number.
  • Order/Service Details: Information about the products you wish to buy or the items you need repaired.
  • Address Information: Your physical address for delivery or on-site service quotes.
  • Technical Data: Your IP address and browser type, collected automatically via cookies.

3. How We Use Your Information

We process your data based on Contractual Necessity (to fulfil your request) and Legal Obligation:

  • Order Finalisation: We use your details to contact you to finalise your order, provide a final quote, and arrange payment.
  • Service & Recall Notifications: We retain records of your purchase or repair to notify you of manufacturer safety recalls or essential service intervals for your products.
  • Administrative Records: To maintain accurate records for UK tax and accounting purposes.

4. Payment Security

We do not process or store payment details (such as credit card numbers) on our website. Payments are handled offline via phone, bank transfer, or in-person at our Thurso shop. Please do not include sensitive financial information in our online contact forms.

5. Cookies

We use cookies to ensure our website functions correctly and to improve your experience.

  • Necessary Cookies: These are essential for the website to function, such as allowing you to submit the order form and keeping the site secure.
  • Analytical Cookies: These help us understand how visitors interact with the site (e.g., which pages are most popular) so we can provide a better service.
  • Your Choice: You can manage or block cookies through your browser settings, though it may prevent you from completing an online enquiry.

6. Data Security & Storage

Your information follows a secure “data journey” to ensure it remains protected:

  • Website Transmission: Our website uses SSL (Secure Sockets Layer) encryption to ensure your contact details are sent to us securely.
  • Cloud Storage (VPS & Google Workspace): Enquiries are processed via our secure Virtual Private Server (VPS) and managed using Google Workspace. We use business-grade cloud services with multi-factor authentication (2FA) to ensure only authorised staff can access your data.
  • Local Storage: Relevant records may be stored on secure local systems at our 20 Olrig Street office for the purpose of fulfilling your order and providing after-sales support.
  • No Marketing: We do not use your data for marketing purposes, nor do we sell or lease your information to third parties.

7. Data Retention

We keep your information for as long as necessary to provide our services and for a reasonable period thereafter to manage product warranties or safety recalls, as required by law.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate data.
  • Request the deletion of your data (subject to our legal requirements to keep certain records).

To exercise any of these rights, please contact us at service@fixm.co.uk or call us on 01847 896999.